What to do if there are faults in the withdrawal?
Answer
If you encounter problems during the withdrawal process (such as withdrawal failure, etc.), it may be due to the following reasons:1. The withdrawal information is incorrect; the name, CPF and bank account information do not match or are incorrect; the bank account information is not activated (you can contact the payment platform customer service to confirm).2. Your withdrawal account (pix account or bank card account) has been bound to another kwai account (one PIX information or bank account information can only be bound to one Kwai account). It is recommended to re-bind a new pix or bank card account.3. During special periods, the withdrawal channel is under maintenance.4. There may be violations (repeated registration and login of multiple accounts using the same device, use of high-risk mobile phone numbers, etc.).After you provide the correct withdrawal information, Kwai will process your request immediately, and it usually takes 4-5 working days to complete the transfer. In some cases, it may take longer, so please wait patiently.If there is a problem with your account, don't worry, Kwai will return the amount to your account after receiving the withdrawal channel transfer failure notification.You can check your withdrawal progress or failure reason at any time from your account page.Please comply with the Kwai platform rules, ensure that the network is normal, and follow the instructions on the page to withdraw cash.
