After 7 days from the withdrawal operation, the money still has not been deposited.

Answer

1. Check that the information you have filled in is correct. 2. You can contact your bank to confirm the details. If the bank asks you to prove that the money is actually paid to you, you can try to provide a printout of the wallet to prove that kwai paid the money. 3. If the bank can't help solve the problem, you can send feedback to Support, which is available in the Contract Creator. You can find this function in the top right-hand corner of the Contract Creator Page, which is an exclusive feedback channel for contract creators. You must send the following informationKwai ID and your profile linkThe withdrawal amountThe date of withdrawalPrintout of your wallet showing the withdrawal recordA printout of your bank account statement, which helps to show that the money hasn't landed in your account. Your bank account information: your bank account number, bank name and branch numberThe information your bank gives you when you call the bankOther necessary information

Last updated: June 18, 2026

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