Why does my music fail to play?

Q: Why does my music fail to play?

Hi, currenly we support six formats include .acc .m4a .mp3 .ogg .opus .wav. Music cannot be played if your music do not belong to any of the format. We will continue to expand the scope of recognizable formats. Meanwhile, it is possible that your music file is encrypted due to copyright and other reasons, which makes it impossible to play. If you have any other questions, please feel free to contact us!

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Answer