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I lost access to my account

Answer

Regardless of how you registered your Kwai account, in order to recover it, you will need to provide us with a cell phone number that will be linked to your account. This number cannot be linked to any other Kwai account. A phone number can only be linked to one Kwai account; if you want to use a number that is linked to another account, you will need to unlink it first. To report this problem and ask for help, you can talk to your agency or contact us via: Creator Center=>Contracted Creator=>Support.
Last updated
July 30, 2026
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