Quais documentos de suporte devo fazer upload se eu receber mercadoria incorreta/danificada/defeituosa ou incompleta?

Resposta

Olá, obrigado por nos contatar sobre o produto que você recebeu. Para ajudá-lo a resolver esse problema, sugerimos que primeiro entre em contato com o vendedor e forneça evidências específicas, como fotos ou vídeos que destacam o problema.Se o vendedor não responder, você também pode iniciar uma solicitação de pós-venda na página de detalhes do pedido. Lembre-se de fazer o upload das evidências relevantes. Para iniciar uma solicitação de pós-venda, siga estas etapas:Vá para a página de perfil do Kwai e clique em "Kwai Shop".No centro de compras do Kwai, vá para "Meus Pedidos".Encontre o pedido relevante e clique nele para entrar na página de detalhes do pedido. Clique em 【Reembolsar】 e siga as instruções na página para prosseguir.Por favor, note: se o seu pedido já passou do período de pós-venda, você não poderá iniciar uma solicitação de pós-venda.

Última atualização: June 18, 2026

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