Kwai Logo
Central de Ajuda/Compras e Pedidos

Como podia consultar a minha encomenda/progresso logístico?

Resposta

 Você pode acessar informações específicas de logística navegando até sua página de perfil - Kwai - Meus pedidos. Ao clicar em um pedido, você poderá encontrar as informações de envio correspondentes. Se o seu pacote for enviado pela J&T Expresso, você poderá obter informações de logística por meio da seguinte rede de informações: - Site: https://www.jtexpress.com.br/ - Linha direta: 0800-055-0050 - WhatsApp: +551191666-3866 - E-mail: meajuda@jtexpress.com.br Se o seu pacote for enviado pelos Correios, recomendamos usar o seguinte site para rastrear seu pacote: https://rastreamento.correios.com.br/app/index.php. Agradecemos sua paciência durante o processo de transporte de pacotes, pois continuaremos a melhorar nossa capacidade logística. Kwaishop
Última atualização: June 18, 2026
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