O que devo fazer se vi o anúncio e comprei o produto, mas não o recebi?

Resposta

Você pode entrar em contato conosco através da central de ajuda. Para podermos resolver melhor seus problemas, por favor, forneça as informações listadas abaixo caso você tenha perdido o link de anúncios. a. Captura de tela ou registro dos anúncios; b. As informações detalhadas dos anúncios incluem conteúdo, título, horário, etc. c. Se você baixou um aplicativo ou visitou uma página da web por meio do anúncio, por favor forneça o nome do aplicativo ou a URL.d. Se você fez uma transação/recarrega, forneça o comprovante de pagamento, seu kwaiID e o endereço de e-mail que você preencheu ao pagare. Outras informações e comprovantes não mencionados acima mas eventualmente necessários.

Última atualização: June 18, 2026

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